By Kerry Cattell Care Home Leadership, Culture & Governance SpecialistFormer Bupa & Avery Regional Director , CQC Nominated Individual. Introduction: Closed Cultures Rarely Start With Bad Intent When serious care failings occur, the phrase “closed culture”  is often used. What’s rarely explored is this truth: Most closed cultures are not created deliberately.They are created gradually; through leadership behaviour. In my experience, closed cultures usually form in services where leaders care...

By Kerry Cattell Care Home Leadership, Culture & Governance SpecialistFormer Bupa Regional Director | CQC Nominated Individual Introduction: Why “Well-Led” Is the Foundation of Everything In CQC inspections, the Well-Led  key question underpins every other outcome. A service can have strong policies, good training records and detailed audits, but if it is not well led, those things rarely translate into consistently safe, compassionate care. In practice, I often see services focusing heavily...